Privacy Policy

Effective Date: November 29 2025

Thank you for using RentLink. Your privacy and trust are important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and website.

1. Information We Collect

    • Account & Profile Data: Name, email, password, phone number (if provided), profile details.
    • Transactional Data: Payment and payout details via Stripe (we do not store your card numbers), booking and transaction history.
    • Authentication & Verification: Email address (for verification, via SendGrid); identity data if you complete ID verification.
    • Automatically Collected Data: Device and browser information, log and usage data, error/crash reports.
    • Communications: Messages sent via the app, customer support requests and their content.

    2. How We Use Your Information

      • Create and manage your account
      • Process bookings, payments, and payouts (via Stripe)
      • Send service emails (e.g., verification, reminders) via SendGrid
      • Verify your identity for safety and trust
      • Customer support and troubleshooting
      • Maintain security, prevent fraud, and comply with laws
      • Improve and analyze our service

      We do not sell or rent your personal information.

      3. When We Share Information

        • With Service Providers: (e.g., Stripe to process payments, SendGrid for email delivery)
        • For Legal Reasons: Such as compliance with laws, legal proceedings, or government requests
        • Business Transfers: If RentLink is acquired or merges, you will be notified in advance of any change in ownership or use of your personal data

        4. How We Protect Your Data

          • Passwords and sensitive information are encrypted
          • Payments are handled by PCI-DSS compliant Stripe
          • We apply industry-standard security practices

          5. Your Choices & Rights

            • Access and update your account information at any time
            • Request deletion of your data or account by contacting support
            • Unsubscribe from marketing emails (non-essential) at any time

            6. Children’s Privacy

            We do not knowingly collect information from children under 13. This app is unavailable on the play store for users under the age of 18. Contact us if you believe a child has provided us with personal information.

            7. International Users

            Your data may be stored and processed in the United States and other locations where our partners operate.

            8. Changes to This Policy

            We may update this Privacy Policy to reflect changes in our practices. We will notify you by updating the date and, where appropriate, by other means.

            9. Contact Us

            For questions, concerns, or data requests, please contact us at support@rentlink.net.

            This Privacy Policy applies to all users of the RentLink app and website.